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Data Security

Privacy Policy

Last Updated: May 18, 2026 • Version 2.1

At OSN Wellness (osn.com.my), we prioritize the absolute security and privacy of our visitors, members, and clinical partners. This Privacy Policy details how we collect, utilize, process, and safeguard your personal information when you engage with our platform, purchase formulations, or join our network.

1. Personal Information We Collect

We collect information you explicitly provide to us when you perform operations on our website:

  • Account Credentials: Contact name, email address, password, and phone number when registering a profile.
  • Transactional Data: Delivery address, billing details, and receipt upload snapshots when placing retail orders.
  • Ambassador & Partner Info: Professional sector designations, company details, social channel handles, and payout details when completing Distributor or Affiliate applications.

2. Purpose and Utilization of Data

We utilize your personal credentials exclusively to fulfill transactions and optimize your experience:

  • Fulfilling and tracking shipments, delivery routes, and custom dispatches.
  • Calculating referral milestones, managing your Loyalty Points balances, and facilitating banking payouts.
  • Providing active customer support, resolving transactional bugs, and distributing vital clinical formulations updates.

3. Payment Security & Financial Gateway Integrity

All online banking transfers (FPX) and card credentials are encrypted and processed through certified secure payment gateways. OSN does not store, intercept, or record raw credit card credentials or banking access pins on our local servers, ensuring 100% financial security.

4. Cookies & Technical Tracking Analytics

We employ cookie trackers and local storage variables strictly to maintain your session state (keeping you safely logged in), retain item selections in your interactive shopping cart, and track anonymized analytics to enhance interface responsiveness. You may configure your browser to reject cookies, though this may restrict structural shopping actions.

5. Selective Data Sharing with Third Parties

We do not sell, rent, or lease your personal information. We share relevant data only with trusted third-party service providers who assist us in fulfilling essential customer services:

  • Logistics Couriers: Surnames, telephone coordinates, and delivery destinations to facilitate shipping dispatches.
  • Auditing Systems: Transaction hashes and volume figures to validate refer-a-friend credits and distributor payouts.

6. Encryption, Protection & Retention

We enforce high-grade clinical security frameworks (SSL/TLS encryptions) across our digital ecosystem. Your profile information is retained for as long as your membership account remains active. Users may petition the support team at any time to delete all personal logs from our datastores.

7. Your Rights & Access Management

You hold full authority to review, update, or erase your stored credentials. To assert your rights or query personal logs, kindly reach out directly to our wellness coordinators via email at [email protected] or through WhatsApp support.